Frequently Asked Questions
Everything you need to know about our handcrafted sustainable fashion.
What makes Maati Crafts products unique?
Every garment at Maati Crafts is handcrafted by local artisans using traditional techniques like block printing and natural dyeing. We prioritize sustainable fabrics and ethical production to ensure each piece is a work of art.
How long does shipping take?
Domestic orders typically arrive within 5-7 business days. For international shipping, please allow 10-15 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 7-day return policy for unused items in their original packaging. If you receive a damaged product or need a different size, please contact our support team to initiate an exchange.
How should I care for my handmade garments?
To preserve the natural dyes and delicate hand-embroidery, we recommend hand washing in cold water with a mild detergent. Always dry your clothes in the shade to prevent colors from fading.
Do you offer international shipping?
Yes, we ship our handcrafted collections worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
Are the colors on the website accurate?
We strive to represent colors as accurately as possible; however, because we use natural dyes and artisanal processes, slight variations in shade and print are a hallmark of handmade products.