Returns & Exchanges
At Maati Crafts, we take pride in our artisanal heritage and want you to love your handcrafted purchase. If you are not completely satisfied, we offer a seamless return and exchange process within 15 days of delivery for all unworn and unwashed items.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the garment is in its original condition with all Maati Crafts tags attached; our team will review your request within 48 hours.
Package & Pickup
Securely pack the item in its original packaging and our logistics partner will arrange a convenient doorstep pickup from your location.
Refund Processing
Once the item reaches our warehouse and passes quality checks, your refund or exchange will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing